Frequently Asked Questions
Everything you need to know about your XDS Bikes experience, from assembly to shipping.
How do XDS bikes arrive and is assembly required?
All XDS bikes are shipped 85% pre-assembled in a secure carton. You will need to install the front wheel, handlebars, pedals, and saddle. We recommend having the final safety check and tuning performed by a professional bicycle mechanic.
What is the warranty policy on XDS frames and components?
We offer a lifetime warranty on all XDS aluminum and carbon fiber frames for the original purchaser. Components such as forks, brakes, and drivetrains are covered by a 1-year limited warranty against manufacturing defects.
How can I ensure I am ordering the correct frame size?
Each product page features a detailed 'Size Guide' based on rider height and inseam. If you are between sizes, we generally recommend sizing down for more agility or sizing up for increased stability.
What are your shipping rates for oversized bike boxes?
We offer flat-rate ground shipping on all bicycles within the continental United States. Premium expedited shipping is available at checkout, though rates vary based on your specific location and the box dimensions.
What is your return policy if the bike isn't the right fit?
We offer a 30-day return policy. The bicycle must be in new, unridden condition and returned in its original packaging. Please note that customers are responsible for return shipping costs and a restocking fee may apply.
What payment methods do you accept, and do you offer financing?
We accept all major credit cards, PayPal, and Apple Pay. For those looking to pay over time, we offer flexible financing options through Klarna and Affirm at checkout, subject to credit approval.